What do I do if my COVID-19 test result comes back as "undetected"?

It is important to bear in mind that that no test is perfect. A negative test result simply indicates that coronavirus was not detected; this does not definitively exclude an infection with COVID-19.

If you were referred because you had symptoms

It is possible that you have another infectious illness, such as flu. To reduce the risk of spreading that infection, continue to self-isolate, wash your hands regularly and sneeze and cough into a tissue until 48 hours have passed since you had symptoms. After 48 hours without symptoms, you can stop self-isolating.

If you were referred because you were identified as a close contact of a known case of COVID-19

  • Advice for adults (and children >13 years)

  • Advice for children up to 13 years

  • Clean your hands with soap and water, or hand gel often

  • If you cough or sneeze, cover your mouth and nose with a tissue, or cough or sneeze into the bend of your elbow.

  • Look out for any of the following symptoms:

    • A new cough

    • Shortness of breath

    • Breathing difficulties

    • High temperature (38 deg or over)

    • Loss of taste

    • Loss of smell

    • Other milder symptoms such a sore throat and runny nose

  • If you start to feel sick, go to a room on your own and self-isolate. Contact us and inform us that you are a close contact with someone with COVID-19 and that you have symptoms and we will advise you what to do.

  • If you feel very sick, especially if you find it hard to breathe, call the emergency services on 112 or 999. Let the emergency services know that you have been identified as a close contact of a positive case of COVID-19.